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Our goods come with guarantees that cannot be excluded under the UK Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Subject to the terms and conditions set out below, JMK Link UK and JMK Link agree to repair or replace the JMK Link Product (as the case may be) which it supplied to you at its own cost or provide you with a refund if the Product is found to be defective and not able to perform in accordance with our specifications during:
commencing on the date of delivery of the Product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the Product.
When requesting service under the JMK Link Ltd Warranty or Extended Care, proof of purchase (invoice or paid Order confirmation) must be provided and every effort must be made to return any accessories such as connectivity cables, remote controls, battery chargers, and power cables, that were sold with the Product.
You are responsible for inspecting the Product received from JMK Link upon arrival. Where Products are faulty or damaged upon delivery, photographic evidence of the damage must be submitted to JMK Link Support via the Help Centre within 3 days of receipt of the Product otherwise we can deny your claim.
Where we have an obligation to repair a Product, we reserve the right to replace the Product with the same or equivalent Product, rather than repair it.
Where we provide a replacement we will determine, in our discretion, the closest Product within the then current range of Products offered by us with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at our reasonable election.
Where we have an obligation to repair or replace the Product but we are not reasonably able to do so, we will offer a store credit or a refund of the purchase price of the Product excluding the cost of delivering the Product (‘Delivery Cost’).
In the event that a replacement or refund, is provided, the faulty item will become our property.
If you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and we accept no liability for any damage that may occur in transit.
We reserve the right to determine the authorized repair center.
The Product will be at the Customer's risk while in transit to and from the JMK Link Authorized Repair Center.
We may seek reimbursement of any costs we incurred where the Product is found to be in good working order, or when it has been determined that the JMK Link Ltd Warranty or Extended Care (as the case may be) does not apply.
We will reasonably determine whether any Product is or is not performing in accordance with the JMK Link's specifications.
Extended Care is available for purchase for some Products, as listed on the Website and may be purchased up to 14 days after delivery of Your Products.
To a Product which has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the Product;if the factory-applied serial number has been altered or removed from the Product; to a Product which has suffered damage, malfunction or failure resulting from any unauthorized alterations or modifications (of hardware or software), accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorized repairs or service, use with other defective or incompatible accessories or products, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product; to a Product which has been primarily used in a business or commercial capacity and JMK Link Ltd has not explicitly advised, prior to purchase, as to the product’s suitability for that purpose; to any incidence of defective pixels (i.e. dead or stuck pixels) that arise for LED TVs, Monitors and Digital Photo Frames, except as determined by JMK Link to denote an LED or LCD panel fault (and except as covered by the Warranty Terms and Conditions). For more information on stuck and dead pixels, please see our Stuck and dead pixel policy for LED TVs, Monitors and Digital Photo Frames.
to consumable parts, such as batteries or protective coatings that are designed to diminish over time; to cosmetic damage to boxes, packaging or exterior surfaces (including during transit); to defects caused by normal wear and tear or otherwise due to the normal ageing of the Product; to damage arising during transportation, installation or while moving the Product,
if the Product is stolen or we reasonably believe that the Product is stolen based on information provided by law enforcement authorities;where proof of purchase (invoice or paid Order confirmation) cannot be provided; to service and support of any software operating system or application installed on any Product, except to assist in restoring the Product to its factory default settings or; to service of any product whilst it is outside UK.
To the full extent permitted by law:
We will not be liable for any loss, damage or alterations to third party hardware, software, programs, data and/or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage; and our aggregate liability in respect of all claims under the JMK Link Ltd